Encouraging Customers to Use eCommerce
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      3. Encouraging Customers to Use eCommerce

      Encouraging Customers to Use eCommerce

      Help customers save time and streamline their ordering process by guiding them to our online platform. Once they place their first order online, they’re much more likely to continue self-serving—saving you time on quoting, order entry, and follow-ups

      Email Blurbs You Can Use

      For Existing Customers Requesting a Quote:

      Hi [Customer Name],
      Thanks for reaching out! Once your quote is completed, you’ll be able to view it online and place your order directly through our website.
      You can log in anytime here: https://www.mwcomponents.com/login

      If you’re not already set up online, let me know—I can help ensure your account has the correct terms and tax exemptions applied.

      For New Customers Requesting a Quote:

      Hi [Customer Name],
      You can view your quote online once it’s completed and place your order directly through our website using the link below:
      https://www.mwcomponents.com/register

      Let me know if you need help getting started!

      Quote Insert Blurb

      Did you know you can view and purchase items from your quote online?

      If you haven’t already, create an account using the link below to unlock these features:
      https://www.mwcomponents.com/register

      Once your account is created, you can:

      • View and purchase directly from your quote using the link provided
      • Place orders and track shipping status
      • View your order and quote history

      Let me know if you have any questions!

      Short Blurb for Quote Replies

      I wanted to let you know this quote is available online for your review. There’s a link at the top of the quote—just click to review, order, and track with ease!

      Phone Script Tips

      • “Since you already have terms with us, I recommend using our eCommerce site to make things easier.”
      • “You can view your active quotes online, place new orders, and reorder past items with just a click.”
      • “You’ll also be able to check order status and see tracking info as soon as it ships.”
      • “Everything is available 24/7, so you can handle quoting, ordering, and tracking at your convenience.”

      Pro Tips for Reps

      • Offer to walk the customer through their first online order.
      • If a quote is already online, send the link and say:

        “Your quote is already online—click the link to review and order instantly.”

      • Use short blurbs in quote replies to keep it simple and actionable.