How to Cancel an E-Commerce Order and Process a Refund

These are the appropriate steps when cancelling an order and processing a refund

Step 1. In order to cancel an e-commerce order, the order must first be imported into Visual using the order import tool.

Step 2. Once imported, navigate to the order in Visual and Change the status to cancelled.

Step 3. If the customer paid by credit card, you will need to have the charge refunded through the payment gateway as well

• Refunds: All refunds in the payment gateway (stripe) will be processed by your location accounting team
  
  

Please reach out to Julia Hartley if you have any questions

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