How to Handle and Import Multi-Site Orders from the Website

Multi-site orders occur when a customer places a single eCommerce order that includes items stocked at multiple MW locations. These orders must be imported carefully to ensure each site processes their portion correctly. Follow the steps below:

Step 1. Identify a Multi-Site Order

  • Multi-site orders are flagged in Craft with an asterisk (*) next to the order number.
  • These orders contain items from two or more locations.

Step 2. Notify Site of Shared Order Responsibility

  • Once a multi-site order is identified, notify the other site involved.
  • Use Teams or email to send a quick message.
  • Include the order number and indicate it contains items from their inventory.
  • This early communication ensures both sites are aligned before processing begins.

 

 Step 3. Import the Order in Visual

  • The first person or site to access the order in Craft can initiate the import.
  • Log in to Visual, go to the Craft Order Entry screen, and import the order as usual.

Step 4. Confirm Multi-Site Order Creation

  • Upon importation, Craft will automatically create two separate orders in Visual:
    • Same Order ID will be used, but
    • Different suffixes will be assigned per site (e.g., 123456-CSC and

               123456-RAF).

 

Step 5. Confirm Order Split and Processing Responsibility

  • After importing the multi-site order, follow up with the other site.
  • Confirm that the order was split correctly in Visual.
  • Share the full order ID along with the specific suffix assigned to their site (e.g., 123456-RAF).
  • This helps ensure they can easily locate and process their portion of the order.

Please reach out to Julia Hartley if you have any questions

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