How to Handle and Import Multi-Site Orders from the Website

Multi-site orders occur when a customer places a single eCommerce order that includes items stocked at multiple MW locations. These orders must be imported carefully to ensure each site processes their portion correctly. Follow the steps below:

Step 1. Identify a Multi-Site Order

• Multi-site orders are flagged in Craft with an asterisk (*) next to the order number.
• These orders contain items from two or more locations.

Step 2. Notify Site of Shared Order Responsibility

• Once a multi-site order is identified, notify the other site involved.
• Use Teams or email to send a quick message.
• Include the order number and indicate it contains items from their inventory.
• This early communication ensures both sites are aligned before processing begins.
  
  

 Step 3. Import the Order in Visual

• The first person or site to access the order in Craft can initiate the import.
• Log in to Visual, go to the Craft Order Entry screen, and import the order as usual.

Step 4. Confirm Multi-Site Order Creation

• Upon importation, Craft will automatically create two separate orders in Visual:
  • Same Order ID will be used, but
  • Different suffixes will be assigned per site (e.g., 123456-CSC and

               123456-RAF).

Step 5. Confirm Order Split and Processing Responsibility

• After importing the multi-site order, follow up with the other site.
• Confirm that the order was split correctly in Visual.
• Share the full order ID along with the specific suffix assigned to their site (e.g., 123456-RAF).
• This helps ensure they can easily locate and process their portion of the order.

Please reach out to Julia Hartley if you have any questions

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