Multi-site orders occur when a customer places a single eCommerce order that includes items stocked at multiple MW locations. These orders must be imported carefully to ensure each site processes their portion correctly. Follow the steps below:
Step 1. Identify a Multi-Site Order
- Multi-site orders are flagged in Craft with an asterisk (*) next to the order number.
- These orders contain items from two or more locations.
Step 2. Notify Site of Shared Order Responsibility
- Once a multi-site order is identified, notify the other site involved.
- Use Teams or email to send a quick message.
- Include the order number and indicate it contains items from their inventory.
- This early communication ensures both sites are aligned before processing begins.
Step 3. Import the Order in Visual
- The first person or site to access the order in Craft can initiate the import.
- Log in to Visual, go to the Craft Order Entry screen, and import the order as usual.
Step 4. Confirm Multi-Site Order Creation
- Upon importation, Craft will automatically create two separate orders in Visual:
- Same Order ID will be used, but
- Different suffixes will be assigned per site (e.g., 123456-CSC and
123456-RAF).
Step 5. Confirm Order Split and Processing Responsibility
- After importing the multi-site order, follow up with the other site.
- Confirm that the order was split correctly in Visual.
- Share the full order ID along with the specific suffix assigned to their site (e.g., 123456-RAF).
- This helps ensure they can easily locate and process their portion of the order.
Please reach out to Julia Hartley if you have any questions